Lance Security customer service team in Nairobi
Contact Us

Contact Us

Get in touch with our team for enquiries, support, or to schedule a free site survey.

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Working Hours

Monday - Friday8:00 AM - 6:00 PM
Saturday9:00 AM - 4:00 PM
SundayClosed
24/7 Emergency Callout

How We Handle Your Enquiry

Fast Response

We aim to respond to all enquiries within two business hours during working hours. For urgent matters, call us directly or use WhatsApp for the fastest response. Emergency callout requests are handled 24 hours a day, 7 days a week, including public holidays, by our dedicated response team.

Free Site Survey

Most security and fire safety projects begin with a free site survey and consultation. Our technical team will visit your premises, assess your requirements, and prepare a detailed written quotation covering equipment specifications, installation scope, and pricing. There is no obligation to proceed after receiving your survey report.

Kenya-Wide Coverage

Lance Security Systems operates across all 47 counties in Kenya. We maintain offices and field engineers in Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and Thika, with technicians regularly travelling to cover all major towns and rural areas. Distance is not a barrier — contact us regardless of your location for a free assessment.