Question 1

What areas does Lance Security Systems cover?

Accepted Answer

We serve all 47 counties across Kenya. Our primary office is in Nairobi, with rapid-response teams deployed in major towns including Mombasa, Kisumu, Nakuru, Eldoret, Thika, Nyeri, and Meru. No matter where you are in Kenya, we can reach you.

Question 2

Are your technicians certified?

Accepted Answer

Yes. All our engineers are trained and certified in their respective disciplines — security systems installation, fire safety, and electrical works. We hold industry certifications and stay current with OSHA Kenya requirements and manufacturer training programmes.

Question 3

Do you offer free site surveys and quotes?

Accepted Answer

Yes. We provide free, no-obligation site surveys and written quotes for all our security and fire safety services. Our engineer will visit your property, assess your requirements, and provide a detailed proposal — at no cost to you.

Question 4

How long does a typical installation take?

Accepted Answer

Most residential installations are completed within one to two days. Commercial and industrial projects typically take three to seven days, depending on the scope, building size, and number of systems involved. We will give you a clear timeline in your quote.

Question 5

Do you offer a warranty on your installations?

Accepted Answer

Yes. We provide a 12-month workmanship warranty on all installations. Equipment also comes with the manufacturer's warranty, which is typically one to two years. Extended warranty and maintenance coverage is available through our annual service contracts.

Question 6

Can you service equipment that was installed by another company?

Accepted Answer

Absolutely. We maintain and repair all major brands of security and fire safety equipment, regardless of who installed it. Whether you inherited a system or simply want to switch service providers, we are happy to take it on.

Question 7

How do I get started with Lance Security?

Accepted Answer

The easiest way is to request a free quote through our website or call us directly. We will schedule a convenient site survey, assess your needs, and provide a written proposal. Once approved, we agree on a start date and our team handles everything from supply through to installation and commissioning.

Question 8

What types of CCTV systems do you install?

Accepted Answer

We install the full spectrum of CCTV solutions: IP camera systems, HD analogue (HDCVI/HDTVI), PTZ cameras, covert cameras, NVR and DVR recording systems, and remote-viewable setups. We work with leading brands including Hikvision, Dahua, Uniview, and more.

Question 9

Can I view my CCTV cameras remotely?

Accepted Answer

Yes. We configure remote viewing on your smartphone, tablet, or computer so you can monitor your property from anywhere in the world. We use the manufacturer's app or a dedicated VMS (video management system), and we will walk you through the setup before we leave.

Question 10

How long does a typical CCTV installation take?

Accepted Answer

A standard residential installation of four to eight cameras is usually completed in one day. Larger commercial or multi-site projects typically take two to five days depending on the number of cameras, cable runs, and integration requirements.

Question 11

What is an electric fence and is it legal in Kenya?

Accepted Answer

An electric fence is a perimeter security system that delivers a safe but deterrent-level shock to anyone who touches the fence line, while simultaneously triggering an alarm. Electric fences are legal and widely used in Kenya for residential estates, commercial premises, schools, and farms. All our installations comply with Kenyan regulations and use energizers with built-in safety features.

Question 12

How does access control work?

Accepted Answer

Access control restricts entry to authorised personnel only. Depending on the system, credentials can be proximity cards, PIN codes, biometric fingerprints or facial recognition, or mobile phone credentials. Every access event is logged, giving you a full audit trail of who entered and when. We install standalone readers as well as fully networked systems manageable from a central dashboard.

Question 13

What burglar alarm systems do you install?

Accepted Answer

We install wireless and hard-wired burglar alarm systems featuring PIR motion sensors, magnetic door and window contacts, glass-break detectors, and external sirens. Systems can be armed and disarmed via keypad, remote fob, or smartphone app. We also offer GSM dialler integration so you receive an immediate call or SMS alert when the alarm is triggered.

Question 14

Can you integrate CCTV, alarms, and access control into one system?

Accepted Answer

Yes. Modern security platforms allow full integration so that, for example, a triggered alarm automatically pulls up the relevant camera feed, or an unauthorised access attempt locks down a door and sends you an alert. We design integrated systems tailored to your site and budget.

Question 15

Do you install intercoms and video doorbells?

Accepted Answer

Yes. We supply and install audio and video intercom systems for homes, apartments, and commercial buildings — from simple two-wire audio intercoms to IP-based video entry systems with mobile app answering. We also install smart video doorbells that integrate with your existing CCTV or access control setup.

Question 16

Do you provide fire safety training?

Accepted Answer

Yes. We deliver certified on-site fire safety training for businesses, schools, hospitals, and organisations. Training covers fire prevention, identification of fire hazards, evacuation procedures, assembly point drills, and the correct use of fire extinguishers. Certificates are issued on completion.

Question 17

How often should fire alarm and suppression systems be serviced?

Accepted Answer

Under OSHA Kenya and best-practice guidelines: fire alarm systems should be inspected and tested at least annually; fire extinguishers require a visual inspection monthly, a full service every six months, and pressure testing and refilling annually; fire suppression systems (sprinkler and gaseous) should be inspected annually. Our maintenance contracts are structured around these schedules.

Question 18

What does OSHA compliance mean for fire safety in Kenya?

Accepted Answer

The Occupational Safety and Health Act (OSHA) 2007 requires Kenyan workplaces to have functioning fire detection systems, appropriate fire extinguishers of the correct type and number for the premises, trained fire marshals, regular fire drills, and documented maintenance records. Failure to comply can result in penalties and, in the event of a fire, civil liability. We help businesses achieve and maintain full OSHA compliance.

Question 19

What types of fire extinguishers do you supply and service?

Accepted Answer

We supply and service all classes of fire extinguisher: dry powder (ABC), CO₂ (carbon dioxide), foam (AFFF), water, wet chemical (for kitchen/cooking oil fires), and clean agent extinguishers for server rooms and sensitive equipment. We will recommend the correct type and placement for your premises based on the fire risk.

Question 20

What is the difference between a fire alarm and a fire suppression system?

Accepted Answer

A fire alarm system detects the presence of fire or smoke and alerts occupants so they can evacuate — it does not put out the fire. A fire suppression system actively intervenes to extinguish or control the fire, using sprinkler heads, gaseous agents (e.g. FM-200 or CO₂), or foam. Many premises need both: alarms for early warning and evacuation, suppression for protecting the building and assets.

Question 21

Do you issue compliance certificates after fire safety work?

Accepted Answer

Yes. After every installation, service, and inspection we issue a compliance certificate documenting the work carried out, the condition of the equipment, and the date of next service. These certificates are essential for OSHA compliance, insurance purposes, and local authority inspections.

Question 22

What is a fire risk assessment and do you offer it?

Accepted Answer

A fire risk assessment is a formal, documented evaluation of your premises to identify fire hazards, assess who is at risk, and determine what controls and systems are needed. It is a legal requirement for commercial premises under OSHA Kenya. Yes, we offer fire risk assessments carried out by our qualified fire safety engineers, with a written report and recommendations on completion.

Question 23

Do you deliver products across Kenya?

Accepted Answer

Yes. We deliver to all 47 counties. Orders within Nairobi are typically delivered within 24 to 48 hours. Deliveries to other major towns usually take two to four business days. We will confirm the delivery timeline and any applicable delivery fees when you place your order.

Question 24

What payment methods do you accept?

Accepted Answer

We accept M-Pesa via STK Push (Lipa Na M-Pesa) at checkout — the most convenient option for most Kenyan customers. We also accept bank transfers and cash on delivery for select locations. All online payments are processed securely.

Question 25

Can I get professional installation when I buy from your shop?

Accepted Answer

Yes. When you request a quote for a product, you can ask for a full supply-and-install package. Our engineers will deliver, install, configure, and commission the equipment at your site. This is especially recommended for CCTV systems, access control, fire panels, and electric fences.

Question 26

What warranty do products come with?

Accepted Answer

All products come with the manufacturer's warranty, typically 12 to 24 months. When we install the product, our 12-month workmanship warranty also applies. For longer-term coverage, we recommend enrolling the equipment in one of our annual maintenance contracts.

Question 27

Do you offer bulk or contractor pricing?

Accepted Answer

Yes. For orders of five or more units of the same product, or for contractors and resellers making regular purchases, we offer preferential pricing. Please contact us directly or request a quote through our website to discuss your requirements.

Question 28

Can I order a product that is not listed in your shop?

Accepted Answer

Yes. We can source most security and fire safety equipment on request — including specific brands, models, or specialist equipment not currently in our catalogue. Contact us with the product details and we will advise on availability and lead time.

Question 29

What does an annual maintenance contract include?

Accepted Answer

Our annual contracts cover scheduled preventive maintenance visits, full system testing, cleaning of sensors and cameras, firmware and software updates, battery replacements, and priority emergency callout support at reduced rates. After every visit we issue a service report and compliance certificate.

Question 30

Do you offer emergency callout services?

Accepted Answer

Yes. We provide same-day emergency callout services for critical system failures. Contract holders receive priority response and discounted callout rates. For non-contract clients, ad-hoc emergency callout is available at standard rates subject to engineer availability.

Question 31

How much does a maintenance contract cost?

Accepted Answer

Contract pricing depends on the type and number of systems, the size of the premises, and your location. Rather than a fixed rate, we provide a tailored quote after assessing your site. Use our contract quote form to get a free, no-obligation estimate.

Question 32

Can you maintain security systems installed by other companies?

Accepted Answer

Yes. We service and maintain all major brands of security and fire safety equipment regardless of who installed it. When taking over an existing system, we start with a full system health check so we know exactly what we are working with.

Question 33

What compliance certificates do you issue after servicing?

Accepted Answer

After every maintenance visit, we issue an OSHA-compliant service certificate that documents the work performed, any faults found and rectified, the current condition of all equipment, and the recommended date of next service. These records are essential for insurance, legal compliance, and audit purposes.

Question 34

How often will your team visit under a maintenance contract?

Accepted Answer

The standard frequency is quarterly (four visits per year) for most security and fire safety systems. However, contracts can be customised — for example, fire extinguishers may require six-monthly visits, while a CCTV system may need only an annual service. We will recommend the appropriate schedule based on your equipment and compliance requirements.

Question 35

What is preventive maintenance and why does it matter?

Accepted Answer

Preventive maintenance means servicing your systems on a scheduled basis before problems occur, rather than waiting for something to break down. For security and fire safety equipment this is critical: a fire alarm that fails during a fire, or a camera system that stops recording when you need it most, can have serious consequences. Regular maintenance keeps systems reliable, extends their lifespan, and ensures you remain compliant with OSHA regulations.

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